*This just in from Felicity:
"She called back. She's not going to be buying the paper anymore, and doesn't like my tone of voice. eeek."
Just got this message from reception queen Felicity, pretty much sums it all up:
"An elderly woman just called wondering why the Eastenders omnibus wasn't on on Sunday. She was looking to speak to you. She was more than a little bit irate; apparently her friends and she were 'terribly upset' that they missed their programme. I have spent the last four or five minutes explaining that the BBC's broadcasting schedule is not within my/our control. If she calls back, I'm putting her through to you."